dm39 — Responsible Gaming Policy
Gambling is entertainment, nothing more. dm39 provides tools and guidance to look after every player's wellbeing, finances, and family relationships.
Keep gambling as entertainment
dm39 is a platform built for players in Myanmar with entertainment as its purpose. We believe every player has a responsibility to keep gambling fun — and that the platform itself is just as responsible for upholding that.
Gambling is not a way to make money — and it is not a way to solve financial problems. Never gamble with money you cannot afford to lose. If you are playing without any time limits, be aware that this can harm you. dm39 provides tools to help players stay in control.
Read through the policies and tools below carefully. If you feel you need help, contact us right away. Our support team is available 24/7 via Burmese Live Chat and email.
Control tools provided by dm39
These tools are built so every player can manage their own gambling habits.
Self-Exclusion
If you want to take a break from gambling, you can exclude your account for a set period. It cannot be reopened until that period ends — this is the strongest tool available for protecting yourself.
Deposit Limit
You can set a maximum deposit amount in advance — daily, weekly, or monthly. The limit takes effect immediately and protects your finances.
Time-Out
You can take a Time-Out for one week or one month. During this period, access to your account is suspended and no financial transactions can be made. Time away from gambling is a good opportunity to reconnect with the rest of your life.
Viewing Your Gambling History
You can view your gambling history and deposit and withdrawal records at any time. Reviewing your patterns regularly helps you decide for yourself whether any limits need to be put in place.
21+ Age Restriction
dm39 does not provide gaming services to anyone under 21. Age verification is required when opening an account. This is genuine protection, not a formality.
24/7 Support Team
For any gaming-related matter, you can reach us anytime via Burmese Live Chat or Email. We promise to handle every request with care.
Do you have a gambling problem?
Gambling can turn from entertainment into a problem. If you notice any of the signs below, it's time to seek help.
If you see these signs in a family member or friend rather than yourself, you can still reach out and offer support.
- Do you still want to keep playing to win back money you've lost?
- Have you spent more than you intended while playing?
- Has gambling caused conflicts or distance in your family relationships?
- On days you don't gamble, do you feel restless, withdrawn, or irritable?
- Have you borrowed or taken money from others to gamble?
- Are you putting gambling ahead of work, school, or other responsibilities?
- Have you had to hide how much you gamble from others?
How to play with fun and control
Set a budget in advance
Before each session, decide the maximum you are willing to lose and do not go beyond it. Take your budget from disposable income and never gamble with money you cannot afford to lose.
Limit your playing time
Decide how long each session will last before you start. Use an app timer to remind yourself to stop after 30 minutes or an hour.
Don't play when you're upset or angry
Gambling while stressed or upset weakens your judgment. At those times, prioritize rest over playing.
Winning and losing are both normal
Understand that both winning and losing are part of gambling. Avoid the mindset of chasing losses to get back what you've lost.
Deposit limits and withdrawal policy
The minimum deposit at dm39 via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer is 3,000 Ks. The minimum withdrawal is 20,000 Ks, and withdrawals are processed within 10 to 45 minutes.
Players can contact the support team to set daily or monthly deposit limits on their account. To increase a limit, 24-hour advance approval is required and cannot be done instantly — this cooling-off period helps prevent impulsive decisions.
If we suspect that a player's gambling pattern is irregular, dm39 reserves the right to temporarily restrict that account without prior notice for protective purposes.
If you have a gambling problem, contact us
dm39 Support Team
Are you or a family member facing a gambling-related problem? The dm39 support team will listen carefully in Burmese and work with you to find a way forward.
If you want to discuss a complaint or a personal issue, feel free to reach out — all conversations are kept confidential.
Football, Casino and slots —
play responsibly
Set your limits, play within your budget, and enjoy the games at dm39. You can also browse the main games and check the FAQ.