Privacy Policy

dm39 Privacy Policy

This page fully explains how we handle, protect, and use the personal information you provide on the dm39 platform.

Last updated: 30 October 2026

1. Introduction

dm39 is a platform serving players in Myanmar with football betting, Live Casino, slots, and number games. We treat every player's personal data as something important.

This Privacy Policy explains what information we collect when you use the dm39.bet website and its related services, why we collect it, and how we keep it protected — all in a clear and transparent way.

By using dm39's services, you are considered to have agreed to the terms set out in this policy. If you have any questions about the policy, you can contact us at [email protected] at any time.

This policy covers all services provided through the dm39 website. We are not responsible for how third-party websites (linked sites) handle personal data — please check those sites' own policies directly.

2. Types of Information We Collect

When you open an account and use services on dm39, we collect personal information in the following categories.

2.1 Registration and Account Information

  • Name, date of birth, and age
  • Email address and contact phone number
  • Player ID and password (in hash form)
  • National ID or identity document data used to verify citizenship (during the KYC process)

2.2 Financial Information

  • Payment records related to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers
  • Deposit / withdrawal data (amount, date, transaction ID)
  • Bank account number (only the last 4 digits are stored)

2.3 Game Activity Records

  • Game type played and chip-in / chip-out records
  • Bonus and payout records
  • VIP level progression records

2.4 Technical and Digital Data

  • IP address, browser type, operating system
  • Session duration and pages visited
  • Cookie data and local storage data
  • Device ID (when accessing via mobile)

3. How We Collect Information

We obtain players' information through the following methods—

  • Direct submission: Information you provide yourself during registration, filling in your profile, completing KYC verification forms, or when requesting a deposit or withdrawal
  • Automatic collection: Session data gathered from cookies and tracking pixels when you browse the website
  • Third-party collection: Transaction confirmation data from payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay)
  • KYC / AML checks: Identity verification steps required under applicable regulations

4. How We Use Your Information

dm39 does not use the data we collect for any purpose beyond what is set out here—

  • Account creation and authentication
  • Keeping and verifying deposit / withdrawal records
  • Calculating VIP levels and bonuses
  • Financial protection (fraud detection and AML compliance)
  • Responding to customer support requests
  • Platform stability checks and technical troubleshooting
  • Meeting legal obligations

We will not sell or rent any player's personal data to social media advertisers or third-party marketing platforms.

5. Sharing Data with Third Parties

A player's personal data may be shared with third parties only in the following cases—

5.1 Payment Service Providers

KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer service providers receive only the data needed to complete a transaction. We do not allow the onward sale of derived data.

5.2 Game Technology Data

Game platform providers receive only gameplay data (session token, bet record). No personally identifiable data is disclosed.

5.3 As Required by Law

Data requested by judicial authorities (through lawful means) may be provided within the limits of the law. When doing so, we will notify the player unless prohibited by law.

5.4 Cases Where Data Is Not Shared

  • Advertising companies and data brokers
  • Third-party gaming websites
  • For any purpose without the player's consent

6. Cookies and Tracking Technologies

dm39.bet uses cookies on its website to remember the player's session, keep the website functioning properly, and store the player's preferences.

6.1 Cookie Types

  • Session Cookies: Temporary cookies that are automatically deleted when the browser is closed
  • Persistent Cookies: Cookies that are stored for a set period to remember the player's login preferences and language selection
  • Security Cookies: Cookies used for fraud prevention and protection against session hijacking

6.2 Rejecting Cookies

Players can block cookies through their browser settings. However, blocking certain cookies may cause some features of the website to not work properly.

7. Data Retention Period

The player's data may be retained for the entire period the player's account is active and, after that, for as long as required by legal obligations—

  • Account Data: From the date the account is deleted until the legally required retention period expires (generally 5 years)
  • Financial Records: In accordance with legal requirements for financial accountability
  • Session and Log Data: For a short period for security and fraud investigation purposes

Once the retention period expires, data will be securely deleted or anonymized.

8. Security Measures

dm39 uses technical and organizational security measures to protect the player's personal data from unauthorized access, modification, disclosure, or destruction—

  • SSL / TLS encryption — all data transfers are encrypted
  • Hashed password storage — passwords are never stored in plain text
  • Two-factor authentication (2FA) option — for added protection of the player's account
  • Server firewall and intrusion detection system (IDS)
  • Database access restricted based on staff permission level
  • Regular security audits and technical training for staff

However, since no technical system is 100% foolproof, players should also keep their login credentials confidential and immediately report any suspicious activity to [email protected].

9. Player Rights

Every player has the following rights regarding their personal data—

9.1 Right to Access Data

You may request to view what personal data dm39 holds about you.

9.2 Right to Correct Data

You may request that inaccurate or incomplete personal data be corrected.

9.3 Right to Delete Data

Where no legal obligation applies, you may request that your personal data be deleted.

9.4 Right to Withdraw Consent

Consent previously given for the use of marketing data may be withdrawn at any time.

How to Exercise These Rights

To exercise these rights, send an email to [email protected] with a clear description of your request. dm39 will respond within the legally required period from the date the request is received.

10. Age Restriction

dm39's services are intended only for players aged 21 and above. By registering, the player confirms that they are 21+.

We do not intend to collect personal data from anyone under 21. If we discover that data has been provided by someone under 21, that data will be deleted immediately and the account will be suspended.

11. Policy Changes

dm39 may update this policy from time to time due to changes in law, technological developments, or service expansion.

For significant policy changes, players will be notified in advance by email or a website announcement. Continued use of the service after changes have been made will be considered acceptance of those changes.

This version of the policy was last updated on 30 October 2026 and takes effect from that date.

12. Contact Us

If you have questions about this Privacy Policy, want to make a request regarding your personal data, or want to report a breach, you can contact dm39's customer support team—

We are committed to making the protection of players' personal data our top priority.

Privacy FAQ

Questions about personal data protection

dm39 protects player data using SSL/TLS encryption, hashed password storage, firewalls, and intrusion detection systems. Staff access to the database is restricted based on their permission level, and regular security audits are carried out.

dm39 never sells player data to advertising companies or data brokers. Data is only shared with payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay) to the extent needed to complete transactions, and may be disclosed to authorities only when required by law.

Send an email to [email protected] and clearly state the type of data you wish to view or update. We will respond within the legally required timeframe and handle your request with full confidentiality.

You can still browse the website if you block some cookies, but certain features such as keeping you logged in and maintaining a continuous game session may not work properly. Allow session cookies for the best experience.

Account data will be retained until the legally required retention period (generally 5 years) has ended, after which it will be securely deleted or anonymised. This is due to legal requirements related to financial accountability.

No. Player passwords are never stored in plain text. Only a hashed version is stored, so no one — including dm39 staff — can view the original password.

If there are any significant policy changes, we will notify you in advance by email to your registered address and post an announcement on the website. If you change your registered email, please update it in your profile settings.